Terms & Conditions

Returns, terms and conditions

Ordering Information:

RETURNS POLICY:

I appreciate that photographs don't always show things as they appear in the flesh. If you are unhappy with your purchase you may return them, WITHIN 7 DAYS, provided they are undamaged and in the new condition you received them. Refunds do not however, include the postage paid to send them to you or any Paypal payments incurred.

COMMISSIONS:

25% non-refundable deposit on personalised items. Full payment is required within 30days of the bears completion.

I constantly create commissioned bears, please feel free to contact me if you see any style of bear which you would like. I can create your own personalised 'Bear' of your choice and inscription on the bears feet. An Ideal gift for a special Birthday, Wedding, Anniversary or Retirement present. POSTAGE:

Items are all dispatched within 1-2 working days of payment and sent via Royal Mail. All Overseas packages can be tracked via Royal Mail's website and all are fully compensated. I always acknowledge payment quickly and let you know your bear's tracking details as soon as he/she starts her journey to you. All bears come wrapped securely in a strong box with their Bears of Bath signed certificate. As a rough guide postage from the UK to US takes 6-10 working days, Europe is generally 3-5 working days If you wish to order two or more bears please let me know and I will gladly re-calculate postage or refund any extra postage which has already been paid. All postage is charged purely at cost. 

Diamond Paw Bears: Arrangements for collection or shipping of these items will be by arrangement. I am working toward a London agent for these bears.

If you have any questions please don't hesitate to contact me.

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